Front Desk Night Audit Americinn Lodge & Suites Ankeny Iowa - 3.4 Ankeny, IA Job Details Part-time $14 - $16 an hour 7 hours ago Benefits Paid time off Employee discount Referral program Qualifications Night audit Records management Hospitality Management Organizational skills Receptionist experience within hospitality industry Full Job Description

•

WEEKENDS REQUIRED

•THIS

JOB REQUIRES FRIDAY & SATURDAY NIGHT AVAILABILITY!

Travel and Tourism are both on the rise and we are looking for great people to serve our guests and exceed their expectations each and every time. If you have experience in the industry and want to grow - then come be a part of this winning team! Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Breakfast Buffett Set-Up Full Job Description provided during interview. Skills Work experience as a Hotel Front Desk Agent, Receptionist, or similar role Experiences with hotel reservations software, like Visual Matrix and Synxis Property Hub Understanding of how travel planning websites operate, like Expedia.com, Booking.com, Agoda/Priceline Customer service attitude Excellent communication and organizational skills A degree in hotel management is a plus

Job Type:

Part-time Pay:

$14.00 - $16.00 per hour Expected hours: 16.0 - 24.0 per week

Benefits:

Employee discount Paid time off Referral program People with a criminal record are encouraged to apply

Experience:

Hotel Front Desk:

1 year (Preferred) Shift availability: Night Shift (Required) Overnight Shift (Required) Ability to

Commute:

Ankeny, IA 50021 (Required)

Work Location:

In person