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The Eastern Iowa Airport

Airport Guest Services Lead

Pay: $17.18–$19.92/hr

Posted: 3 weeks ago

Location: Cedar Rapids, IA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 10/1/2026

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$29,213 / year median in Iowa

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Job Description

Provides support to the Airport Guest Services Supervisor in leading the Airport Guest Services team to provide a high quality customer experience. Essential functions include serving as dispatcher, main point of contact, and daily observations of guests; refer inquiries to proper stakeholders; assist with scheduling, training, payroll, reports and other documents using MS Office; ability to make independent judgment decisions to minimize customer impacts; and possess leadership skills. The Guest Services Team oversees and helps create a lasting, positive impact by assisting the Airport's guests with any and every type of situation while working in a fast-paced environment; including, but not limited to greeting of guests, valet service, luggage assistance, mobility assistance, directions, responding to airline requests to assist guests, arranging transportation for guests, answering incoming phone calls and questions, ensuring cleanliness of the drive, light cleaning in terminal and a variety of administrative tasks.

Requires:

Graduation from High School or a GED; and Some experience in the performance of clerical and customer service duties; or Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Schedule:

Work schedule varies; typical schedule is nights, weekends and includes holidays and inclement weather. Full time position with great benefits package.

Salary:

$17.18-19.92/hour DOE Apply at https://flycid.com/careers Open Until Filled Pre-employment drug screen required. Assistance provided to disabled individuals upon request. The Cedar Rapids Airport Commission is an

Equal Opportunity Employe Job Type:

Full-time Pay:

$17.18 - $19.92 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person