Front Desk Agent At Comfort Inn & Suites Anand LLC Cedar Rapids, IA Job Details Part-time | Full-time $13 - $16 an hour 2 days ago Benefits Employee discount Qualifications Teamwork Multilingual Phone communication Attention to detail Problem-solving Organizational skills Telephone systems Office phone management Full Job Description Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our guest relations. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Handle guest inquiries and resolve any issues that may arise during their stay. Maintain accurate records of room availability and reservations. Operate phone systems to manage incoming calls and direct them appropriately. Provide information about hotel services, local attractions, and amenities. Assist with night audit duties as required, ensuring all transactions are processed accurately. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold high standards of hospitality management and guest services at all times. Requirements Previous experience in a front desk or guest services role is preferred. Strong hospitality skills with a focus on guest relations. Proficiency in phone etiquette and communication skills. Ability to work flexible hours, including nights and weekends if necessary. Bilingual or multilingual capabilities are a plus, enhancing communication with diverse guests. Familiarity with hospitality management software is advantageous but not mandatory. Strong organizational skills with attention to detail to manage reservations effectively. A positive attitude and the ability to work well in a team-oriented environment. Join us in creating memorable experiences for our guests while being part of a dynamic team!

Job Types:

Full-time, Part-time Pay:

$13.00 - $16.00 per hour Expected hours: 32.0 - 44.0 per week

Benefits:

Employee discount

Work Location:

In person