Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
• Answer phone calls and respond to guest inquiries, providing excellent customer service
• Handle guest complaints or concerns, resolving issues promptly and to the satisfaction of the guest
• Assist with reservations and room assignments, ensuring accuracy and efficiency
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction

Experience:

• Previous experience in a similar role preferred
• Excellent phone etiquette and communication skills
• Knowledge of hospitality management principles and practices
• Familiarity with front desk operations in a hotel setting is highly desirable

Skills:

• Strong customer service skills, with the ability to handle difficult situations with professionalism and empathy
• Proficient in using phone systems and other office equipment If you are a detail-oriented individual with excellent customer service skills, we invite you to join our team as a Front Desk Agent.

In this role, you will be the first point of contact for our guests, ensuring their stay is pleasant and memorable. You will have the opportunity to work in a dynamic environment where teamwork is essential for success. We offer competitive compensation and benefits packages, as well as opportunities for career growth within our hotel management company. To apply for this position, please submit your resume highlighting your relevant experience and skills. We look forward to reviewing your application!

Job Type:

Part-time Pay:

From $15.75 per hour

Benefits:

Employee discount

Work Location:

In person