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Dundee Township Park District
Zoo Guest Services Lead
Career Insights for Hotel Desk Clerk
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Based on Illinois data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,934 / year median in Illinois
Job Description
Zoo Guest Services Lead Dundee Township Park District - 4.1 Carpentersville, IL Job Details Part-time | Seasonal $25 an hour 8 hours ago Qualifications Customer communication Full Job Description Lead the Guest Experience at Randall Oaks Zoo! Are you passionate about customer service, leadership, and creating memorable experiences for guests? The Dundee Township Park District is seeking a Zoo Guest Services Lead to help oversee daily front-of-house operations at Randall Oaks Zoo. This role is perfect for an organized, energetic individual who enjoys working with people, leading a team, and contributing to a fun and welcoming environment for visitors of all ages. What You'll Do Provide exceptional customer service and oversee the overall guest experience throughout the Zoo. Open and prepare front-of-house operations each day. Handle cash, credit card, and other financial transactions accurately and responsibly. Maintain inventory for the gift shop and concession areas. Lead, support, and supervise a team of seasonal cashiers. Complete inspections, reports, and operational records in a timely manner. Monitor zoo grounds, signage, walkways, parking areas, and safety equipment. Assist with custodial, maintenance, and safety-related tasks as needed. Serve as the on-site incident commander during zoo operating hours when necessary. Represent the Dundee Township Park District with professionalism, positivity, and excellent customer service. Who You Are Associate's or Bachelor's degree in Business, Hospitality, or a related field preferred. Three years of progressively responsible experience in hospitality, guest services, recreation, tourism, or a similar field preferred. Previous leadership or supervisory experience is highly desired. Strong organizational, communication, and customer service skills. Comfortable handling cash and managing multiple priorities in a fast-paced environment. Proficient with Microsoft Office and willing to learn recreation and point-of-sale software systems. Able to remain calm and make sound decisions during emergencies or high-stress situations. Bilingual English/Spanish skills are strongly preferred. Ability to work outdoors in varying weather conditions and perform moderate physical activity. Schedule Monday through Friday, 8:30 AM to 12:30 PM Approximately 20 hours per week Occasional weekends, holidays, and special events as needed In Exchange for