The Peninsula Chicago is seeking an Agent to join our Rooms Division team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.

Grow within a diverse multi-outlet property.

Exceptional health benefits package and 401(k) with company match.

Key Accountabilities:

Ensure proper operation of all responsibilities of Front Desk operations

Knowledgeable and fully adheres to both Peninsula and Forbes standards.

Maintain consistency in performance in accordance with both Peninsula and Forbes standards

Communicate with all departments to create a guest centric experience

Be in full compliance with Head Office database requirements

Ensure efficient operation of the Front Desk responsibilities with efficient handover

General Requirements:

2 years of Front Office experience in luxury property ideal

Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred

Ability to deal with a high level of work demand and pressure, individual must have great organization skills.

Excellent command of written and spoken

English Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability

Retirement plan with 5% company match We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this role is $24-27 per hour.