Front Desk Associate Holiday Inn Rockford - 3.7 Rockford, IL Job Details Part-time $16 - $17 an hour 4 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Computer operation Customer service Executive administrative support Organizational skills Multi-line phone systems Time management Full Job Description Job Overview We are seeking a dynamic and personable Front Desk Associate to serve as the welcoming face of our organization. In this vital role, you will manage front office operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energy and organizational skills will help create a positive environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily business functions with enthusiasm and professionalism. Responsibilities Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly. Manage multi-line phone systems to answer inquiries, direct calls efficiently, and relay messages accurately. Maintain organized filing systems, including digital spreadsheets and paper documents, to support office operations. Handle data entry tasks with precision using productivity software such as Microsoft Office, Word processing, and spreadsheets. Support appointment scheduling and calendar management for staff or executives to optimize daily workflow. Assist with clerical duties such as proofreading documents, preparing correspondence, and maintaining office supplies inventory. Provide customer support by addressing questions or concerns professionally and courteously, ensuring excellent client communication. Experience Previous office experience or administrative support roles demonstrating strong organizational skills. Proficiency in Microsoft Office suite (Word, Excel) along with computer literacy and technical proficiency. Experience handling multi-line phone systems and practicing effective phone etiquette. Bilingual abilities are a plus to enhance communication with diverse clients and team members. Familiarity with QuickBooks or similar accounting software is advantageous for handling basic financial tasks. Strong data entry skills with attention to detail; ability to manage filing systems efficiently. Demonstrated time management skills with the capacity to prioritize tasks effectively in a fast-paced environment. Join us in creating a professional, friendly atmosphere where your organizational talents and customer service skills can shine! This role is perfect for motivated individuals eager to grow their office management expertise while making a meaningful impact every day.

Pay:

$16.00 - $17.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Required)

IHG Hotel:

1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required)

Work Location:

In person