A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Residence Inn Rockford - Front Desk Agent Aimbridge Hospitality - 3.0 Rockford, IL Job Details Full-time $15 - $17 an hour 5 hours ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Food provided Qualifications Customer communication Full Job Description Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
KEY SKILLS/RESPONSIBILITIES
Guest Service Superstar:
You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
Communication Champ:
You know how to get the message across—clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
Quick-Thinking Problem Solver:
When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
Multitasking Marvel:
Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
PROPERTY INFORMATION
At Residence Inn Rockford we're conveniently located near Magic Waters, Illinois' largest theme park. Abundant choices for shopping is just minutes away at Cherryvale Mall. If visitors will be visiting one of our exceptional health facilities, there are a number of Rockford hospitals including Mercy Rockford Health, OSF Saint Anthony and Swedish American UW that are located just minutes from our hotel. We recommend taking some time to explore Anderson Japanese Gardens, Rock Cut State Park, Midway Village Museum Center, or Klehm Arboretum and Botanic Garden. Rockford is home to many companies including UTAS (UTC Aerospace), FCA Fiat Chrysler Automotive Belvidere Assembly Plant, Woodward, General Mills, PCI, Textron and Mondelez. As a leader in extended stay lodging, we provide each guest with a fully-equipped kitchen, free hot breakfast daily, and free WiFi.
