Guest Services Agent - I Hotel & Conference Center (Champaign, IL) Full-Time & Part-Time | On-Site | AAA Four-Diamond Property Join the award-winning I Hotel & Illinois Conference Center, Champaign-Urbana's premier AAA Four-Diamond hotel featuring 125+ luxury rooms and 70,000 sq. ft. of high-end event and conference space. If you are passionate about hospitality, love creating memorable guest experiences, and thrive in a fast-paced environment, we want you on our team! Why You'll Love Working with Us Work in a beautiful, contemporary, wellness-focused environment Be part of a supportive team that values professionalism and positivity Grow your hospitality career with hands-on experience in a Four-Diamond property Enjoy meaningful guest interaction every day What You'll Do As a Guest Services Agent, you will be the welcoming face of our hotel and a central point of connection for guests, visitors, and community partners.

Responsibilities include:

Providing friendly, sincere hospitality to every guest Checking guests in/out with accuracy and efficiency Responding to guest, community, and university-related inquiries Assisting with crisis or urgent guest needs professionally and calmly Conducting property tours Coordinating guest services such as shuttle rides, package delivery, and special requests Supporting a superior level of cleanliness and presentation across the facility What We're Looking For Exceptional customer service skills and a sincere desire to help others Strong organizational and time-management abilities Positive energy and a team-first mindset Ability to excel in a fast-paced, high-volume environment Excellent verbal communication skills Strong work ethic, attention to detail, and reliability Flexibility to work weekdays and weekends Competence with basic computer programs Valid driver's license and good driving record (required) Knowledge of Champaign-Urbana is a plus Physical ability to perform occasional light labor Previous hotel experience is welcome but not required About the I Hotel & Illinois Conference Center Located just south of the State Farm Center at 1900 S. First Street, Champaign, IL, the I Hotel & Conference Center blends art, nature, and wellness to create an exceptional guest experience. Join a team committed to excellence in every detail. How to Apply If you're enthusiastic, guest-focused, and ready to grow in a luxury hospitality environment, we'd love to meet you. Apply today to become a Guest Services Agent! Please do not call or visit the property to inquire about application status A contemporarily designed property operated to AAA Four-Diamond standard featuring over 125 luxurious hotel rooms and over 70,000 square-feet of conference center space. Immerse yourself in a serene environment where art, nature, and wellness blend seamlessly to create an unforgettable experience.

Pay:

$16.00 - $19.00 / hour

Benefits:

Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Disability insurance 401(k) Referral program Paid training

Job Type:

fulltime, parttime

Schedule:

8 hour shift Weekend availability Monday to Friday Day shift Night shift

Overtime Other Education:

High school degree Work location: On-site I Hotel. 1900 S 1st St, Urbana, IL, 61801