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My Place Hotel - Overland Park
Front Desk Agent - 2nd shift and 3rd shift full time
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
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Based on Kansas data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,502 / year median in Kansas
Job Description
ESSENTIAL FUNCTIONS
- Ability to perform all Front Office associate duties.
- Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/or know who to contact for resolution.
- Assist with breakfast and laundry as needed. Wash, dry and fold laundry
- Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
- Guests should be acknowledged and professionally greeted when in public areas of the hotel.
- Associates should remain highly visible and be readily available for guests at all times.
- Familiar with property, departments, hours of operation and services of the hotel.
- Answer phones within 3 rings using proper greeting and etiquette.
- Understand and carry out specific duties in case of an emergency (fire alarms, bomb threat, medical, tornado, etc).
- Properly accept, log and maintain mail in an organized manner.
- Support team members to ensure the team's entire workload is completed daily.
- Complete responsibilities in a consistent and accurate manner.
- Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities
- Know and understand guest needs and expectations.
- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
- Associates are required to comply with department uniform and appearance standards.
- Associates are expected to carry out all reasonable requests by Managers/Supervisors which the associate is capable of performing.