ESSENTIAL FUNCTIONS

• Ability to perform all Front Office associate duties.
• Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/or know who to contact for resolution.
• Assist with breakfast and laundry as needed. Wash, dry and fold laundry
• Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
• Guests should be acknowledged and professionally greeted when in public areas of the hotel.
• Associates should remain highly visible and be readily available for guests at all times.
• Familiar with property, departments, hours of operation and services of the hotel.
• Answer phones within 3 rings using proper greeting and etiquette.
• Understand and carry out specific duties in case of an emergency (fire alarms, bomb threat, medical, tornado, etc).
• Properly accept, log and maintain mail in an organized manner.
• Support team members to ensure the team's entire workload is completed daily.
• Complete responsibilities in a consistent and accurate manner.
• Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities
• Know and understand guest needs and expectations.
• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Associates are required to comply with department uniform and appearance standards.
• Associates are expected to carry out all reasonable requests by Managers/Supervisors which the associate is capable of performing.

Pay:

From $16.00 per hour

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Preferred) Front desk: 1 year (Preferred)

Work Location:

In person