Summary As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your core skills in hospitality and guest services will be essential in managing check-ins and check-outs efficiently. With hotel experience and proficiency in multi-line phone systems, you will handle guest inquiries and resolve issues promptly. Additionally, your premium skills in hospitality management and bilingual communication will enhance the guest experience, making you a vital part of our team in delivering outstanding service in a busy hotel environment. Responsibilities/Duties Valid Drivers license for shuttle a must Possesses knowledge of all hotel services Greets guests courteously and registers guests into the hotel. Possesses knowledge of reservation and billing systems. Maintains and controls room inventory and availability. Possesses knowledge of the hotel's credit policies. Possesses knowledge of hotel products, rates, and special programs. Distributes guests' mail and packages. Conducts inventory of and restocks supplies. Completes "bucket checks" each shift. Completes checkout procedures for guests. Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift. Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests. Runs a detailed shift audit by employee, and balances daily work to computers. Maintains neatness of front desk work area. Completes shift check-list. Performs other related duties as assigned by the General Manager, Assistant General Manager and Front Office Supervisor. Additional Responsibilities

APPEARANCE AND GROOMING

All staff members are required to follow the guidelines set forth by the associate handbook.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence and memos, ability to write simple correspondence, ability to effectively present one-on-one and small group situations to customers, clients, and other staff members of the organization and hospitality community.

MATHEMATICAL SKILLS

ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages and ability to apply concepts of basic algebra.

Job Type:

Part-time Pay:

$13.00 - $15.00 per hour Ability to

Commute:

Topeka, KS 66615 (Required) Ability to

Relocate:

Topeka, KS 66615: Relocate before starting work (Required)

Work Location:

In person