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Hampton Inn & Suites of Hazard
Front Desk Agent
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
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Scorecard
Based on Kentucky data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,114 / year median in Kentucky
Job Description
Front Desk Agent Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues promptly and courteously
- Maintain a clean and organized front desk area
- Assist with guest requests such as booking reservations and providing directions
- Process payments and maintain accurate records of guest transactions
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Proficient in using phone systems and computer software
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Problem-solving skills to resolve guest issues in a timely manner
Job Types:
Full-time, Part-time Pay:
$10.50- $13.