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Sleep Inn Louisville East
Front Desk Agent
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Job Description
We are searching for a Front Desk Agent at our Fairfield East! If you have a passion for hospitality and love making guests feel welcome, this is the perfect job for you. The Front Desk Agent is often the first point of contact for our guests and plays a key role in creating a positive first impression. In this dynamic role, you will have the opportunity to interact with a diverse range of guests from all walks of life, ensuring that their stay is enjoyable and memorable. Your responsibilities will include managing check-ins and check-outs, addressing guest inquiries and needs, and providing information about our hotel and local attractions. We pride ourselves on delivering exceptional customer service, so we are looking for someone who is friendly, efficient, and solution-oriented. If you thrive in a fast-paced environment and are eager to work as part of a dedicated team, we would love to hear from you! Join us in creating unforgettable experiences for our guests by applying to be our next Front Desk Agent. Responsibilities
- Greet guests upon arrival and provide a warm and friendly welcome.
- Manage check-in and check-out procedures swiftly and accurately.
- Handle guest reservations and provide information about available rooms and rates.
- Address guest inquiries and requests promptly and professionally.
- Assist with billing and payment processing at the front desk.
- Provide guests with information about the hotel, amenities, and local attractions.
- Coordinate with housekeeping and maintenance to ensure guest satisfaction. Requirements
- Previous experience in a customer-facing role, preferably in hospitality.
- Excellent communication and interpersonal skills.
- Proficient in using computer systems.
- Strong problem-solving skills and ability to handle guest issues effectively.
- Ability to work flexible hours, including weekends and holidays.
- Attention to detail and strong organizational skills.
- Positive attitude and a genuine passion for delivering exceptional guest service.