Holiday Inn Express is currently hiring hard working, flexible, friendly, and highly motivated

FRONT DESK

personnel. Candidates should be passionate about guest satisfaction and pay attention to details. Experience is preferred. Compensation is based on experience. LOCAL family owned and operated businesses! Holiday Inn Express is a 100% Drug-Free Workplaces. Successful candidates must be drug screened, pass pre-employment assessments, and have verifiable references. We are looking to fill the

FULL TIME 2PM-10PM/12PM-8PM

shifts with up to 2 6AM-2PM shifts weekly.

Job Duties:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. At Holiday Inn Express & Suites® we want our guests to feel trusted and free to do what they want in their own space which means we need you to: Be down-to-earth by being straightforward and natural Be considerate by being respectful, perceptive and accommodating Be friendly by being kind, approachable and light-hearted Be reliable by being professional, a team player and resourceful Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing cash drawers. Up-sell rooms where possible to maximize hotel revenue. Answer phones in a prompt and courteous manner. Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Promote team work and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. What we need from you High School diploma or equivalent, preferred one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred, Fluent in Spanish is . This job requires ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc. Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used. May be required to work nights, weekends, and/or holidays. What we offer In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, HSA, and a matching 401k plan. Paid Vacation after 1 year of employment offered for full-time employees. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to

IHG. IHG

is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job Type:

Full-time Pay:

From $12.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Health savings account Paid time off Vision insurance Ability to

Commute:

Gonzales, LA 70737 (Required)

Work Location:

In person