Guest representative

EXTENDED STAY AMERICA - 3.0

Burlington, MA Job Details Temporary | Part-time | Seasonal | Full-time | Contract | Internship $16.00 - $17.40 an hour 8 hours ago Qualifications Resort experience Multilingual Phone communication Night audit Attention to detail Hotel emergency procedures Property management systems (PMS) Multi-line phone systems Hotel safety procedures Office phone management Full Job Description Overview Join our dynamic team as a Guest Representative and become the welcoming face of our hospitality experience! In this lively role, you'll be the first point of contact for guests, ensuring their stay begins with warmth, professionalism, and seamless service. Your energetic approach will help create memorable experiences, foster guest satisfaction, and uphold the high standards of our hospitality environment. Whether managing reservations, assisting with inquiries, or resolving guest concerns, your enthusiasm and attention to detail will drive positive interactions and elevate guest relations. Responsibilities Greet guests warmly upon arrival, providing exceptional customer service and a friendly atmosphere. Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms, ensuring accuracy and efficiency. Handle guest inquiries via multi-line phone systems and in person, offering helpful information about hotel amenities, local attractions, and services. Assist with check-in and check-out procedures while maintaining professional phone etiquette and front desk operations. Respond promptly to guest requests or complaints, utilizing customer service problem-solving skills to ensure satisfaction. Support hotel emergency procedures by remaining calm, informed, and ready to assist in various situations. Collaborate with other departments to coordinate guest services, including room assignments, special requests, and late-night needs during night audits or overnight shifts. Requirements Proven experience in hospitality management or hotel front desk operations with a focus on guest services. Multilingual or bilingual abilities are highly preferred to serve diverse clientele effectively. Familiarity with hospitality reservation systems such as OPERA or similar property management systems (PMS). Strong customer service skills combined with excellent phone communication and multi-line phone system handling. Knowledge of hotel management procedures including guest relations, front desk operations, and hotel emergency protocols. Ability to problem-solve quickly while maintaining a positive attitude under pressure. Previous resort or hotel experience is advantageous for understanding the nuances of hospitality environments. Join us in creating welcoming spaces where every guest feels valued! This paid position offers an exciting opportunity to develop your hospitality expertise while making a real difference in guests' experiences. If you're energetic, detail-oriented, and passionate about delivering top-tier service, we'd love to hear from you!

Pay:

$16.00 - $17.40 per hour Expected hours: 8.0 per week

Work Location:

In person