Job Overview We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a dynamic hotel environment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires excellent communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. Duties Greet guests upon arrival with a warm and welcoming demeanor. Manage the check-in and check-out process, ensuring accuracy in guest accounts. Provide information about hotel services, local attractions, and amenities. Handle guest inquiries and resolve any issues or complaints promptly. Maintain an organized front desk area and ensure all necessary supplies are stocked. Assist with night audit duties as required, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Utilize hotel management software efficiently for reservations and billing processes. Uphold high standards of cleanliness and professionalism in the front desk area. Requirements Previous experience in a hotel or resort setting is preferred. Strong customer service skills with a focus on guest satisfaction. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Familiarity with front desk operations and night audit procedures is a plus. Excellent communication skills, both verbal and written. Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong organizational skills with attention to detail in managing guest requests and reservations. A background in hospitality or hotel management is advantageous. Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests!

Job Types:

Full-time, Part-time Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person