Guest Service Associate - Part Time EcoTarium - 3.8 Worcester, MA Job Details Part-time $17.45 an hour 1 day ago Qualifications Outdoor work experience Full Job Description Join the EcoTarium team and help create exceptional museum experiences for every guest. As a Guest Experience Associate, you are often the first and last person visitors interact with, setting the tone for a welcoming, engaging, and memorable visit. This customer-facing role supports admissions, retail, visitor information, memberships, train operations, and other guest services while promoting the EcoTarium's mission to inspire curiosity through nature and science. Essential Functions Greeting and welcoming all visitors with a friendly smile, direct eye contact, and providing information about exhibits, programs, and amenities to ensure a great customer experience. Provide accurate information about exhibits, events, programs, memberships, train schedules, planetarium shows, and museum amenities. Proactively assist guests with directions, accessibility needs, and recommendations to enhance their visit. Resolve guest concerns professionally and escalate issues to management when appropriate. Process transactions accurately and efficiently using our Customer Relationship Management (CRM) and Point of Sale (POS) systems in a friendly and timely manner. Answer visitor inquiries in person, over the phone, and via email with courtesy and professionalism. Assist guests during emergencies and follow all emergency policies and procedures. Effectively communicate intercom announcements, and follow policies and procedures for radio use. Maintain cleanliness in all Guest Experience Associate areas which include the Admissions Gatehouse, Ticket and Information Desk, Museum Gift Shop, Train Station, and Welcome Lobby. Assist with crowd control during peak times by stepping out behind the desk when needed to help navigate groups. Non-Essential Functions Promote the EcoTarium events, programs, and membership opportunities to enhance visitor experience and support organizational goals. Support new staff and volunteers through mentoring and teamwork. Participate actively in all-staff community meetings, daily huddles (virtual or in person), and staff training. Contribute to a professional and motivational work environment by encouraging teamwork and providing positive reinforcement to team members when a job is well done. Other duties as needed and assigned by management.

Qualifications:

Ability to communicate clearly, professionally, and respectfully with guests from diverse cultural and linguistic backgrounds. Previous customer service experience preferred but not required. Friendly demeanor and strong interpersonal skills. Enjoyment from working in a fast-paced environment as this is a high sensory and stimulating work environment due to constant interaction with guests. Ability to remain calm and professional during busy periods is necessary. Be reliable, punctual, and dependable. Support new staff and volunteers through mentoring and teamwork. Willingness to work a flexible schedule, and must be able to work at least one weekend day, holidays as scheduled, and occasional evenings. Must pass CORI, SORI and background checks to EcoTarium's guidelines. Ability to stand for extended periods and lift up to 30 pounds. Be comfortable working in both indoor and outdoor work environments. Must be able to provide a work permit if still enrolled in high school. First Aid/CPR Certification preferred. Bilingual in Spanish preferred Provide exceptional customer service in both English and conversational Spanish, assisting guests with admissions, memberships, exhibits, programs, wayfinding, and general museum information. Assist with communicating museum policies, emergency procedures, and guest needs in both English and Spanish. The EcoTarium is an equal-opportunity employer. We value each member of the team, and are committed to inclusion and fostering a sense of belonging. We embrace diversity, and strive for equity and universal accessibility for employees and visitors.

Pay:

$17.45 per hour

Work Location:

In person