Front Desk Agent Duties:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently, ensuring accuracy in all transactions
• Answer phone calls and respond to guest inquiries, providing information about the hotel and its amenities
• Assist guests with reservations, changes, and cancellations
• Handle guest complaints and resolve issues promptly and effectively
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure guest satisfaction

Qualifications:

• Excellent customer service skills with a friendly and approachable demeanor
• Strong communication skills, both verbal and written
• Proficient in using phone systems and computer software for reservations and guest management
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and accuracy in handling guest information and transactions
• Previous experience in a similar role is preferred but not required Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.

As the first point of contact for our hotel, you will play a crucial role in providing exceptional customer service. We offer competitive pay rates, opportunities for career growth, and a positive work environment. to join our team!

Job Types:

Full-time, Part-time Pay:

From $18.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Experience:

Hotel experience: 1 year (Required) Ability to

Commute:

Ellsworth, ME 04605 (Preferred)

Work Location:

In person