Here's What You'll Do:

Responsibilities would include, but are not limited to: Be the welcoming face and voice of our hotel: Greet guests with a warm smile and create a positive first and last impression. Handle check-ins and check-outs with efficiency and accuracy: Utilizing the hotel's property management software system, check guests in or out, program room keys, manage room assignments, enter guest notes when necessary, and ensure a positive front desk experience for our guests.

Take Reservations:

Be the primary person to receive and input hotel reservations from guests either by phone, computer, or in-person using the hotel's property management software system. Address guest inquiries and requests : Provide information about hotel amenities, local attractions, and services, going above and beyond to meet their needs. Resolve guest issues promptly and professionally: Handle complaints and concerns with empathy and find solutions to ensure guest satisfaction. Maintain a clean and organized front desk area : Ensure a welcoming and professional environment for fellow staff and guests. Process payments and maintain accurate financial records: Handle cash and credit card transactions with accuracy and efficiency.

Collaborate with other hotel departments:

Communicate and support effectively with housekeeping, maintenance, and other teams and departments to ensure a seamless guest experience. Answer phone calls and provide information: Handle incoming calls professionally, provide hotel information, or direct guest to the appropriate department. What we're looking for: Exceptional customer service skills: A genuine passion for helping people and creating positive experiences.

Strong communication and interpersonal skills:

Ability to interact effectively with guests and colleagues.

Problem-solving abilities:

Ability to handle guest issues and find solutions in a calm and efficient manner. Organizational skills : Ability to manage multiple tasks and prioritize effectively.

Computer proficiency:

Familiarity with hotel property management software and other relevant systems.

Flexibility and adaptability:

Ability to work in a fast-paced environment and adapt to changing situations.

High school diploma or equivalent:

Previous experience in customer service or hospitality is a plus.

Why join us:

Competitive Pay and Employee Perks:

We offer a competitive hourly pay, Paid Time Off, employee discounts, and a Workplace Retirment Savings Plan.

Growth Opportunities:

We are committed to supporting our employees' professional development and career advancement.

A Positive Work Environment:

We foster a culture of teamwork, respect, and appreciation. Make a

Difference:

Be a part of creating a memorable and positive experience for every guest.

Pay:

From $18.00 per hour

Benefits:

Employee discount Flexible schedule Free parking Paid time off Referral program Retirement plan Ability to

Commute:

Rockport, ME 04856 (Required) Ability to

Relocate:

Rockport, ME 04856: Relocate before starting work (Required)

Work Location:

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