Hotel Front Desk Clerk , Hotel House keeper

DAYS INN HOTELS

, Quality Inn Hotels Ann Arbor, MI Job Details Full-time $14.50 - $18.00 an hour 8 hours ago Qualifications Hotel policy compliance Resort experience Interpersonal skills Multilingual Phone communication Night audit Public safety procedures Hotel emergency procedures OPERA Hotel safety procedures Client interaction via phone calls Full Job Description Job Summary Join our vibrant hospitality team as a Hotel Front Desk Clerk and Housekeeper, where your enthusiasm and dedication will create memorable experiences for our guests. In this dynamic role, you'll be the welcoming face of our hotel, managing guest check-ins and check-outs, handling reservations with efficiency, and ensuring guest satisfaction through exceptional customer service. As a Housekeeper, you'll maintain the cleanliness and comfort of our rooms and public areas, contributing to a welcoming environment that keeps guests returning. This paid position offers an exciting opportunity to develop your hospitality skills while working in a fast-paced, guest-focused setting. Duties Greet guests warmly upon arrival, providing friendly and professional front desk service Manage reservations using property management systems (PMS) such as OPERA or similar platforms Handle guest inquiries via phone and in person with excellent phone etiquette and communication skills Assist guests with check-in/check-out procedures, including processing payments and updating guest records Respond promptly to guest requests or complaints, resolving issues efficiently to ensure guest satisfaction Maintain accurate records of guest stays, billing, and room availability for smooth operations Perform housekeeping duties by cleaning rooms and public areas to hotel standards, ensuring a pristine environment Follow hotel emergency procedures to ensure safety for guests and staff at all times Collaborate with hotel management to coordinate night audits and other operational tasks Uphold high standards of guest relations by providing personalized service and anticipating guest needs Experience Previous experience in hospitality management or front desk operations preferred Knowledge of hotel management systems such as OPERA or Property Management Systems (PMS) is highly desirable Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests Strong customer service skills with problem-solving capabilities to handle guest concerns effectively Familiarity with hotel emergency procedures and safety protocols required Experience in resort settings or with hotel housekeeping is advantageous Excellent phone communication skills and professional phone etiquette are essential Embark on a rewarding career in hospitality where your energy fuels exceptional guest experiences! We value diversity and are committed to creating an inclusive environment for all team members. Join us today to be part of a dedicated team that thrives on delivering outstanding service every day!

Pay:

$14.50 - $18.00 per hour Expected hours: No more than 40.0 per week

Work Location:

In person