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ER
Evergreen Resort
Front Desk Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
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Based on Michigan data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,866 / year median in Michigan
Job Description
Overview:
We are seeking a friendly and professional Front Desk Attendant to join our team. As a Front Desk Attendant, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.Duties:
- Greet and assist guest with check-in and check-out procedures
- Provide information about hotel services, amenities, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Process payments and maintain cash register operations
- Handle cash transactions and maintain a balanced cash drawer
- Manage reservations, cancellations and modifications accurately
- Maintain a clean and organized front desk area
- Follow all hotel policies and procedures to ensure the safety and security of guests
Experience:
- Previous experience in a hotel or hospitality setting is preferred
- Excellent communication, and customer service skills, both verbal and written
- The ability to handle difficult situations
- Proficiency in using computer systems and hotel software Come join our team and help create memorable stays for our guests through exceptional service and attention to detail.