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Ramada by Wyndham Hancock Waterfront
Front Desk Clerk/Night Auditor
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Based on Michigan data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,866 / year median in Michigan
Job Description
Job Summary We are seeking a dedicated and customer-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to handle various tasks efficiently while maintaining a welcoming atmosphere for our guests. Responsibilities Greet and check-in guests with a friendly demeanor, ensuring a positive first impression. Manage guest reservations and inquiries through phone systems and in-person interactions. Perform nightly audits of hotel transactions, ensuring accuracy in financial reporting. Handle guest requests and complaints promptly, maintaining high standards of guest relations. Maintain the front desk area, ensuring it is organized and presentable at all times. Process check-outs efficiently while providing excellent customer service. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Assist in managing hotel security protocols during night shifts. Skills Strong background in guest services and customer service within the hospitality industry. Proficiency in phone etiquette and handling multi-line phone systems effectively. Excellent communication skills, both verbal and written, with a focus on guest relations. Knowledge of hospitality management principles is a plus. Ability to work independently during night shifts while maintaining attention to detail. Strong problem-solving skills to address guest needs and concerns efficiently. Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!