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American Inn & Suites
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Scorecard
Based on Michigan data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,866 / year median in Michigan
Job Description
We are looking for well qualified front desk agents to join our team. Daily duties will include but not limited to: Answering phones/ making business calls making reservations checking people in / out handling paperwork communicating with other departments to ensure guest satisfaction Keeping work area clean and organized at all times What we expect: Excellent customer service able to keep cool under pressure able to make a judgement call when manager is not available handle guest complaints be able to multi task be able to work weekends