Job Summary The Hotel Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a positive guest experience. The role involves handling reservations, processing check-ins and check-outs, answering guest questions, and resolving issues efficiently. Key Responsibilities Welcome guests in a friendly and professional manner. Process guest check-ins and check-outs accurately. Manage room reservations, cancellations, and modifications. Verify guest information and process payments. Answer phone calls, emails, and guest inquiries. Provide information about hotel services, local attractions, and directions. Handle guest requests and complaints promptly and professionally. Coordinate with housekeeping and maintenance to ensure room readiness. Maintain accurate guest records using the hotel's property management system (PMS). Balance cash drawers and prepare daily reports as required. Follow hotel policies, safety procedures, and confidentiality standards. Skills Excellent customer service Communication and active listening Problem-solving and conflict resolution Organization and time management Cash handling and basic math skills Attention to detail Teamwork Professional appearance and demeanor

Pay:

From $16.00 per hour

Benefits:

Employee discount

Work Location:

In person