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Prairie Hospitality LLC
Overnight Front Desk Lead
Career Insights for Hotel Desk Clerk
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Based on Minnesota data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,966 / year median in Minnesota
Job Description
Job Summary Join our dynamic hospitality team as an Overnight Front Desk Lead, where you will be the welcoming face and operational expert during the night shift. In this vital role, you will oversee guest check-ins and check-outs, manage front desk operations, and ensure exceptional guest experiences throughout your overnight shift. Your leadership will help maintain a smooth, secure, and welcoming environment for all visitors and team members. If you thrive in fast-paced settings, possess excellent communication skills, and have a passion for hospitality management, this is your opportunity to shine! Responsibilities Supervise overnight front desk operations, ensuring efficient check-in and check-out processes for guests Manage multi-line phone systems with professionalism and courtesy, providing accurate information and assistance Oversee night audit procedures to reconcile daily financial transactions and maintain accurate records Deliver outstanding guest services by addressing inquiries, resolving issues promptly, and enhancing overall guest satisfaction Maintain security protocols by monitoring CCTV surveillance, conducting patrols of the property, and controlling access points Lead and support front desk staff during the overnight shift, fostering teamwork and high standards of service Ensure compliance with hotel policies, safety procedures, and guest privacy regulations at all times Experience Proven experience in hospitality management or hotel front desk operations, preferably with night audit responsibilities Bilingual or multilingual skills are highly desirable to assist a diverse guest base Strong customer service background with excellent communication skills and phone etiquette Familiarity with multi-line phone systems and front desk technology within a resort or hotel environment Previous experience in guest relations, hotel management, or hospitality roles is preferred Ability to work independently during overnight hours while maintaining attention to detail and professionalism Join us as an Overnight Front Desk Lead and be part of a vibrant team dedicated to delivering memorable experiences around the clock. Your leadership will ensure our guests feel welcomed, safe, and valued at every interaction!