Front Desk Agent

Overview We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Experience in hotel management or hospitality is preferred, along with proficiency in phone systems. Responsibilities Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out process efficiently while ensuring guest satisfaction. Handle reservations, modifications, and cancellations promptly using hotel management software. Respond to guest inquiries regarding hotel services, local attractions, and amenities. Conduct night audits as required, ensuring accurate financial reporting and balancing of accounts. Maintain knowledge of hotel policies and procedures to assist guests effectively. Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals. Process payments and manage cash handling procedures accurately. Utilize phone etiquette to handle incoming calls professionally, directing them to the appropriate departments when necessary. Assist multilingual guests by providing information in their preferred language when possible. Experience Previous experience in a front desk or customer service role within the hospitality industry is highly desirable. Familiarity with hotel management systems and phone systems is advantageous. Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests. Strong organizational skills and attention to detail are essential for managing reservations and guest requests effectively. A positive attitude, excellent communication skills, and a passion for providing outstanding service are key traits for success in this role. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!

Job Type:

Part-time Pay:

$14.00 - $16.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Day Shift (Preferred) Ability to

Commute:

Windom, MN 56101 (Required) Ability to

Relocate:

Windom, MN 56101: Relocate before starting work (Required)

Work Location:

In person