Front Desk Clerk Best Western Independence/Kansas city Independence, MO Job Details Full-time $14.50 - $16.00 an hour 2 hours ago Benefits Paid time off Employee discount Qualifications Computer operation Customer service Driver's License Guest services Phone etiquette Full Job Description Overview We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. A background in hospitality management or hotel operations is preferred. Duties Greet guests upon arrival with a warm and welcoming demeanor. Manage the check-in and check-out process efficiently. Handle guest inquiries, requests, and complaints in a professional manner. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Operate phone systems to manage incoming calls and relay messages as needed. Perform night audit duties as required, ensuring all transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Assist with reservations and provide information regarding room availability. Uphold the hotel's standards of cleanliness and professionalism at the front desk area. Requirements Previous experience in guest services or front desk operations within a hotel or resort setting is preferred. Familiarity with hotel management software is advantageous. Strong communication skills; bilingual or multilingual abilities are a plus. Ability to work flexible hours, including nights, weekends, and holidays as needed. Excellent organizational skills with attention to detail. Ability to handle multiple tasks simultaneously in a fast-paced environment. A positive attitude and a passion for providing outstanding hospitality. Join our team and be part of creating memorable experiences for our guests!

Job Type:

Full-time Pay:

$14.50 - $16.00 per hour

Benefits:

Employee discount Paid time off Ability to

Commute:

Independence, MO 64057 (Required) Ability to

Relocate:

Independence, MO 64057: Relocate before starting work (Required)

Work Location:

In person