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Avid Hotel - Hattiesburg West
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Scorecard
Based on Mississippi data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$26,766 / year median in Mississippi
Job Description
The moment a guest steps into the Avid, they walk into a genuinely memorable experience. As a Front Desk Agent , you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day Be the warm welcome that kicks off a memorable guest experience Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Start every stay right by swiftly checking guests in and out
- take IDs, hand out room keys, and control and release safety deposit boxes Stay one step ahead of guests' needs
- record and act on their preferences, and handle their messages, requests, questions and concerns What we need from you Communication skills
- guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Literate and tech-savvy
- you'll need a good grasp of reading, writing, basic maths and computers Flexibility
- night, weekend and holiday shifts are all part of the job There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people. If this sounds like the perfect fit for you, apply today!