Front Desk Agent Fairfield Inn & Suites Southaven, MS Job Details Full-time From $12 an hour 2 days ago Benefits Flexible schedule Qualifications Property management tools Customer service Writing skills Basic math English High school diploma or GED Front desk Receptionist experience within hospitality industry Typing Guest services Cash handling Hotel experience Full Job Description Haritej Hospitality Group is a growing hotel management company and is currently looking for a Hotel Guest Service Agent for their Southaven, MS property The Fairfield Inn & Suites of Southaven Snowden Grove by Marriott.

DUTIES AND RESPONSIBILITIES

Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones promptly and courteously. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions by established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank. Issue, control and release guest safe-deposit boxes. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Promote teamwork and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements:

High School diploma or equivalent, plus experience in guest services. Some college preferred. Must speak fluent English. Other languages are preferred. Previous experience as Front Desk Agent Agilysys/Stay PMS/Res App system experience or others This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products, and computer equipment Use a keyboard to operate various property management and reservations systems, etc.

Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem-solving, reasoning, motivating, and training abilities are often used. Required to work nights, weekends, and/or holidays.

Job Type:

Full-time Schedule:

Monday to Sunday Weekends as needed Work setting:

In-person Experience:

Hotel Front Desk:

1 year (Preferred)

Guest Service:

1 year (Preferred)

Work Location:

In person If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Job Type:

Full-time Pay:

From $12.00 per hour

Benefits:

Flexible schedule

Experience:

Hotel experience: 1 year (Preferred) Ability to

Commute:

Southaven, MS (Required) Ability to

Relocate:

Southaven, MS:

Relocate before starting work (Required)

Work Location:

In person