AM Front Desk Agent - 7am to 3pm Hyatt Place Billings - 4.0 Billings, MT Job Details Full-time From $16.50 an hour 5 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer communication Client services experience within hospitality industry Full Job Description Company Overview Hyatt Place is a leading global hospitality company dedicated to caring for people so they can be their best. With a diverse team of over 160,000 colleagues across more than 70 countries, we empower our employees to provide exceptional service and create genuine connections with our guests. Summary As a Front Desk Agent (Host) at Hyatt Place, you will be the first point of contact for our guests, ensuring a welcoming and efficient check-in experience. This role is vital in maintaining high standards of hospitality while managing night audit responsibilities to support our commitment to guest satisfaction. Responsibilities Greet and assist guests during check-in and check-out processes with a friendly demeanor. Bartending as necessary depending on the season. Handle guest inquiries and resolve issues promptly to ensure a positive experience. Maintain accurate records of guest information and transactions in the hotel management system. Provide information about hotel amenities, services, and local attractions to enhance guest experiences. Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction. Monitor security systems and ensure the safety of guests during night shifts. Assist in training new front desk staff on procedures and customer service standards. Qualifications Previous experience in hotel front desk operations or customer service roles is preferred. Excellent communication skills, both verbal and written, with a focus on guest relations. Ability to work independently during evening shifts while managing multiple tasks efficiently. Multilingual or bilingual abilities are advantageous for enhancing guest interactions. Demonstrated commitment to providing outstanding hospitality and customer service. If you are ready to join a dynamic team that values genuine connections and exceptional service, we invite you to apply today for the Front Desk Agent position at Hyatt Place!

Pay:

From $16.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person