Front Desk Agent Ledgestone Suites Hotel - Billings Billings, MT Job Details Part-time $16.00 - $17.50 an hour 11 hours ago Benefits Paid time off Qualifications Foreign language proficiency Visitor query response Hotel and accommodations payment processing Proactive hotel and accommodations guest assistance Hotel policy compliance Multilingual Phone communication Payment processing Greeting customers Answering guest questions Property management systems (PMS) Billing issue inquiries Communication skills Entry level Client interaction via phone calls Full Job Description Overview We are seeking a friendly and professional Front Desk Agent to join our team in the hospitality industry. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a memorable experience. Your responsibilities will include managing reservations, providing information about hotel services, and addressing guest inquiries with exceptional customer service. If you have a passion for hospitality and enjoy interacting with people, this position is perfect for you. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Handle reservations and provide accurate information regarding room availability. Respond to guest inquiries and requests promptly, ensuring high levels of guest satisfaction. Process payments and manage billing inquiries with accuracy. Collaborate with housekeeping and maintenance teams to ensure room and lobby readiness. Uphold hotel policies and procedures while maintaining confidentiality of guest information. Experience Previous experience in hotel or hospitality management is preferred, but will train the right candidate. Strong customer service skills with a focus on guest relations. Excellent phone etiquette and communication skills. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Familiarity with hotel management software is an advantage but not required. Ability to work flexible hours, including weekends and holidays as needed. Join our dedicated team as a Front Desk Agent, where your contributions will help create unforgettable experiences for our guests!

Job Type:

Part-time Pay:

$16.00 - $17.50 per hour Expected hours: 32.0 per week

Benefits:

Paid time off People with a criminal record are encouraged to apply

Work Location:

In person