Ensures exceptional guest and visitor satisfaction by delivering outstanding customer service. Handles guest check-in and check-out procedures, while also managing phone calls and responding to customer inquiries. Room Assignments, Changes, and Issues Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts. Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. Guest Service Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Qualifications Strong customer service and administrative experience Proficient in computer skills and office management Familiarity with multi-line phone systems and phone etiquette Excellent organizational and time management skills

Job Type:

Full-time Pay:

$15.00 per hour Ability to

Commute:

Livingston, MT 59047 (Required) Ability to

Relocate:

Livingston, MT 59047: Relocate before starting work (Required)

Work Location:

In person