Guest Services & Reservations Specialist Larch House | Whitefish, Montana Larch House is a design forward boutique property in Whitefish, Montana, blending hospitality, architecture, and a more independent, modern guest experience. We are building a team that is thoughtful, detail oriented, and comfortable operating in a dynamic environment as we continue to refine our systems and service model. We are seeking a Guest Services & Reservations Specialist who can confidently manage guest communication, reservations, and daily operations while delivering a high level of service. Position Overview This role is a hybrid of front desk, reservations, and guest support. You will be responsible for managing guest communication before, during, and after their stay, supporting daily operations, and ensuring a seamless experience across all touchpoints. This position requires strong organization, clear communication, and the ability to work both independently and as part of a team. Key Responsibilities Manage reservations, guest inquiries, and booking modifications Communicate with guests via phone, email, and messaging platforms Support check-ins and check-outs in a primarily self guided environment Monitor and update systems including HelloShift and Mews property management software Coordinate with housekeeping and maintenance to ensure room readiness Assist with daily operational tasks, including tracking arrivals, departures, and special requests Maintain clear and consistent communication across all departments Support guests with questions, issues, and requests in a timely and professional manner Uphold the standards and presentation of the property at all times What We're Looking For Strong communication skills and professional presence Highly organized and detail-oriented Comfortable working in a fast-paced, evolving environment Ability to problem-solve independently and make sound decisions Tech-savvy and able to learn new systems quickly Positive, team-oriented mindset Previous hospitality, hotel, or customer service experience preferred What Sets This Role Apart This is not a traditional front desk role. Larch House operates with a more modern, systems-driven approach to hospitality. We are building processes in real time, and this role offers the opportunity to be part of that growth while developing a strong operational foundation. Schedule & Compensation Full-time and part-time opportunities available Flexible scheduling, including evenings and weekends Competitive hourly wage based on experience Why Join Larch House Work in a design-forward, growing boutique property Be part of a team shaping the guest experience from the ground up Opportunity for growth as systems and operations expand Collaborative and team-focused environment

Pay:

$25.00 - $29.00 per hour

Benefits:

Flexible schedule Paid time off

Work Location:

In person