Hotel Front Desk Agent PT 3p-11p Concord Hospitality - 3.3 Morrisville, NC Job Details Part-time $15 - $17 an hour 9 hours ago Qualifications Guest relations Customer service Multi-line phone systems Full Job Description Overview Join our dynamic hospitality team as a Part-Time Front Desk Agent, working from 3 PM to 11 PM. In this lively role, you will be the welcoming face of our hotel, ensuring every guest experiences exceptional service from check-in to check-out. Your energetic approach and attention to detail will help create memorable stays for our guests while maintaining smooth front desk operations. This position offers a fantastic opportunity to develop your hospitality management skills and be part of a vibrant team dedicated to guest satisfaction. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional check-in experience Handle guest inquiries and requests efficiently via phone and in person, demonstrating excellent phone etiquette and customer service problem-solving skills Manage reservations using property management systems (PMS) such as OPERA or similar hotel reservation platforms Assist guests with room assignments, upgrades, and special requests to enhance their stay Maintain accurate records of guest information, billing details, and incident reports while adhering to hotel emergency procedures Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards Address guest concerns promptly, providing solutions that foster positive guest relations and loyalty Experience Previous experience in hospitality management or front desk operations is preferred, especially within resort or hotel environments Multilingual or bilingual abilities are highly desirable to assist a diverse guest demographic Familiarity with hotel management systems such as OPERA or other property management systems (PMS) is advantageous Strong customer service skills with a focus on guest relations and problem-solving in fast-paced settings Knowledge of hotel emergency procedures, night audit processes, and multi-line phone systems enhances your effectiveness in this role Experience working with resort amenities and providing exceptional guest services will set you apart Join us in delivering outstanding hospitality experiences! We value energetic individuals who thrive on creating positive interactions and ensuring our guests feel valued at every moment of their stay. This paid position offers an exciting chance to grow your career in the vibrant world of hospitality management.

Pay:

$15.00 - $17.00 per hour

Work Location:

In person