Front Desk Agent

Front Desk Agent Wilmington, NC Job Details Full-time $14 - $16 an hour 1 day ago Benefits Free parking Paid time off Employee discount Food provided Qualifications Bilingual Hospitality Record keeping Resort Multitasking Phone communication Customer service Night audit Upselling Greeting customers Multi-line phone system experience (1-2 years) Multi-line phone system experience (3-5 years) Problem management Multi-line phone systems Communication skills Balancing end-of-day transactions Entry level Client interaction via phone calls Hospitality management Full Job Description Job Summary We are seeking a dynamic and energetic Front Desk Agent to be the welcoming face of our hospitality team. The paticular hours for this position are from 3p-11p. In this pivotal role, you will serve as the first point of contact for guests, ensuring a seamless and memorable experience from check-in to check-out. Your enthusiasm, professionalism, and attention to detail will help create a warm, inviting atmosphere that encourages guest loyalty and satisfaction. Whether managing reservations, assisting with guest inquiries, or coordinating with other hotel departments, you will play a vital role in delivering exceptional guest services in a fast-paced resort environment. Duties Greet guests warmly upon arrival and provide efficient check-in and check-out services using hotel management software Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette and Bilingual communication skills when necessary Handle guest requests promptly and courteously, addressing concerns related to accommodations, amenities, or local attractions Maintain accurate records of guest information, reservations, and billing details while ensuring confidentiality and data security Assist with night audit procedures to reconcile daily transactions and prepare reports for management Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met swiftly and effectively Promote hotel amenities and services to enhance the guest experience while upselling where appropriate Requirements Proven experience in hospitality management or hotel front desk operations with a strong focus on customer service excellence Knowledge of hotel management systems and multi-line phone systems is essential Previous experience in resort or hotel environments is highly desirable Strong communication skills with an emphasis on phone etiquette and guest relations Demonstrated ability to manage multiple tasks efficiently while maintaining a positive attitude in a fast-paced setting Experience in HTL KEY is a plus Join our team as a Front Desk Agent and become an integral part of creating unforgettable guest experiences! Bring your hospitality expertise, beautiful personality, and passion for service to a vibrant environment where your contributions truly make a difference.

Pay:

$14.00 - $16.00 per hour

Benefits:

Employee discount Food provided Free parking Paid time off

Work Location:

In person