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HG
Hilton Garden Inn North Conway, NH
Hotel Front Desk Agent
Career Insights for Hotel Desk Clerk
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Scorecard
Based on New Hampshire data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$33,879 / year median in New Hampshire
Job Description
Overview We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills. Responsibilities
- Greet guests and provide them with exceptional service
- Check guests in and out efficiently
- Handle guest inquiries and resolve any issues promptly
- Operate phone systems and assist with reservations
- Perform night audit duties as needed
- Maintain a clean and organized front desk area Experience
- Previous experience in guest services or hospitality is preferred
- Knowledge of front desk operations and procedures
- Strong communication and customer service skills
- Bilingual or multilingual abilities are a plus
- Familiarity with phone etiquette and handling customer inquiries