Job Overview We are seeking an energetic and dedicated Guest Service Agent to join our vibrant hospitality team! In this role, you will be the welcoming face of our property, ensuring every guest experiences exceptional service from check-in to check-out. Your enthusiasm and attention to detail will create memorable stays, foster guest loyalty, and uphold our reputation for outstanding hospitality. The ideal candidate is passionate about delivering top-tier customer service, thrives in a fast-paced environment, and possesses excellent communication skills. This paid position offers an exciting opportunity to develop your career within the hospitality industry while making a positive impact on our guests' experiences. Responsibilities Greet guests warmly upon arrival and assist with smooth check-in and check-out procedures using property management systems (PMS) such as OPERA. Manage guest inquiries via multi-line phone systems, providing accurate information and resolving issues promptly. Handle reservations efficiently, utilizing hospitality reservation systems to confirm bookings, modify details, or cancel as needed. Provide exceptional guest services by addressing requests, offering local recommendations, and ensuring guest comfort throughout their stay. Maintain accurate records of guest interactions, complaints, and special requests while adhering to hotel policies and emergency procedures. Support night audit processes by reconciling daily transactions and preparing reports for management review. Collaborate with team members to uphold high standards of front desk operations, guest relations, and hotel management protocols. Skills Proven experience in customer service within the hospitality industry, especially at the front desk or reception area. Strong knowledge of hotel management software such as OPERA or other property management systems (PMS). Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively. Excellent phone etiquette and communication skills for handling client interactions professionally over multiple channels. Familiarity with hotel emergency procedures and guest relations best practices to ensure safety and satisfaction. Ability to problem-solve quickly and efficiently while maintaining a friendly demeanor under pressure. Experience with night audit procedures, resort operations, or hotel experience is a plus. Join us in creating welcoming environments where every guest feels valued! This role is perfect for motivated individuals eager to grow their hospitality career while delivering memorable experiences that keep guests coming back.

Pay:

$18.00 - $20.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person