Guest Services Representative Casino

Share Salary Not Available Position range in Albuquerque MSA $28k

• $32k Per Year Guest Services Representative
• Casino Black Mesa Casino

Occupation:

Hotel, Motel, and Resort Desk Clerks

Location:

Algodones, NM

• 87001 Positions available: 1 Job #: jo_1968528161

Source:

Black Mesa Casino

Posted:

03/23/2026

Web Site:

blackmesacasino.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Schedule Full Time Job Description Help for Job Description. Opens a new window.

Job Title:

Guest Services Representative

Reports To:

Guest Services Manager

FLSA Status:

Non Exempt

Department:

Marketing

Location:

Casino

Summary:

The Guests Services department is a service department and as such we provide prompt, positive, accurate communication with our guests. The individuals in this position acknowledges every person entering the casino. Incumbents in this position are responsible for selling tickets to scheduled events in the Celebrity Showroom Ticket office or terminal, distributing/redeeming coupons, explaining promotion rules and procedures, processing Players' Club applications and issuing Players' Club cards. Guest Service / Client Orientation All San Felipe Casino employees must be able to develop a clear understanding of guests' needs and goals while maintaining clear communication with guest regarding meeting their expectations. Each Individual must follow though and respond to guests' requests and inform them of action taken in a courteous, professional manner.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned.

• Working with the team, ensures that every customer is greeted when thy walk in the door.
• Through themselves or with others ensures that every customer problem or issue is resolved.
• Responds to information queries for internal and external customers.
• Distributes and redeems San Felipe Casino coupons.
• Explains promotion rules and procedures to customers.
• Processes Players' Club applications and issue membership cards.
• Performs Celebrity Showroom box office functions such as, issue and sell tickets, assign seating, operate computer terminal.
• Interacts with customers on Floor to promote Players' Club and upcoming events.
• Creates routine reports such as volume of ticket sales, Players' Club files and database, coupon redemption and cash received reports.
• Assists and provides support for promotional activities.
• Attends and satisfactorily completes all training as assigned by supervisor or Human Resources Department.
• Maintains professional appearance and hygiene.
• Helps maintain a clean and organized work environment
• Effectively communicates with all departments within San Felipe.
• Complies with company and departmental procedural guidelines, SOPs and safety procedures.
• Reports all suspicious persons or activities.
• Provides a detail oriented, thorough and prompt work product.
• Meets the attendance guidelines of the job.
• Utilizes teamwork, communication skills and trustworthiness to work closely with other members of the team.
• Maintains the highest level of discretion and confidentiality while performing assignment and duties.
• Performs supportive functions and other duties as assigned based on business needs.
• Effectively communicates with all departments within San Felipe Casino and Travel Center.
• Maintains compliance with all regulatory and governmental requirements.
• Contributes to a team-oriented, continuous improvement, quality process.

Additional Information Help for Additional Information. Opens a new window.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associates degree or equivalent from college or technical school; or 2 years related experience and/or training; or equivalent combination of education and experience. Continuous learning and improvement in customer service.

Language Ability:

Ability to read and interpret documents such as safety rules. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to apply basic mathematical concepts.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have skills related to Word, Excel, Internet, and keyboarding and computer software programs such as a CRM system. Must also have the ability to work in a very fast paced environment, multi task, and change priorities as needed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to; walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 5 pounds and occasionally lift and/or move up to 10 pounds. Visit the Employer site for more details Help for Employer Information. Opens a new window. Black Mesa Casino Social Links Connect with Black Mesa Casino Other Local Jobs from Black Mesa Casino Help for Other Local Jobs from. Opens a new window. Change to Grid view Pause Carousel Previous Slide Next Slide Slide 1 Slide 2 Slide 3 Maintenance Technician

• Travel Center Black Mesa Casino Algodones, NM Installation, Maintenance, and Repair Occupations Regular Corporate
• 5 days ago

Job Title:

Maintenance Technician Reports To:

Supervisor FLSA Status:

Non•

Exempt Department:

Soft Maintenance Location:

Travel Center Summary:

Incumbent in this position is responsible for the cleaning and maintaining the appearance of San Felipe Casino interior and exterior areas by performing custodial maintenance duties including dusting, mopping, finishing and buffing floors, vacuuming and shampooing carpets, cleaning and restocking restrooms. All San Felipe Casino employees must be able to develop a clear understanding of customers' needs and goals while maintaining clear communication with customer regarding meeting their expectations. He/she must follow though and respond to customers' requests and inform them of action taken in a courteous, professional manner.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned.

• Works independently and achieves daily tasks to standards.
• Helps customers when asked.
• Sweep and mop floors.
• Vacuum carpets.
• Clean restrooms and restock paper and soap supplies.
• Perform routine maintenance to custodial equipment.
• Empty trash receptacles and ashtrays and bag trash for proper disposal.
• Ensure proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
• Perform all work activities in accordance with Casino safety policies and procedures.
• Attend and satisfactorily complete required training as directed by the Supervisor or the Human Resources Department.
• Maintain professional hygiene and appearance in accordance with departmental policies and procedures.
• Must perform all duties in compliance with the casino's safety policies and procedures.
• All San Felipe Casino employees must be competent in working effectively with department members and members of other departments to resolve common issues or problems as well as listening and seeking others' perspective on how to complete assignments.
• Keeps others informed and up-to-date about tasks, progress, or projects.
• Contributes to a team-oriented, continuous improvement, quality process.

General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share Maintenance Technician

• Casino Black Mesa Casino Algodones, NM Installation, Maintenance, and Repair Occupations Regular Corporate
• 5 days ago

Job Title:

Maintenance Technician Reports To:

Supervisor FLSA Status:

Non•

Exempt Department:

Soft Maintenance Location:

Casino Summary:

Incumbent in this position is responsible for the cleaning and maintaining the appearance of San Felipe Casino interior and exterior areas by performing custodial maintenance duties including dusting, mopping, finishing and buffing floors, vacuuming and shampooing carpets, cleaning and restocking restrooms. All San Felipe Casino employees must be able to develop a clear understanding of customers' needs and goals while maintaining clear communication with customer regarding meeting their expectations. He/she must follow though and respond to customers' requests and inform them of action taken in a courteous, professional manner.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned.

• Works independently and achieves daily tasks to standards.
• Helps customers when asked.
• Sweep and mop floors.
• Vacuum carpets.
• Clean restrooms and restock paper and soap supplies.
• Perform routine maintenance to custodial equipment.
• Empty trash receptacles and ashtrays and bag trash for proper disposal.
• Ensure proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
• Perform all work activities in accordance with Casino safety policies and procedures.
• Attend and satisfactorily complete required training as directed by the Supervisor or the Human Resources Department.
• Maintain professional hygiene and appearance in accordance with departmental policies and procedures.
• Must perform all duties in compliance with the casino's safety policies and procedures.
• All San Felipe Casino employees must be competent in working effectively with department members and members of other departments to resolve common issues or problems as well as listening and seeking others' perspective on how to complete assignments.
• Keeps others informed and up-to-date about tasks, progress, or projects.
• Contributes to a team-oriented, continuous improvement, quality process.

General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share See all jobs from Black Mesa Casino Location/Work Site Information Help for Location/Work Site Information. Opens a new window. Cost of Living Calculator Help for Cost of Living Calculator. Opens a new window. Compensation and Benefits Help for Compensation and Benefits. Opens a new window. Job Type and Required Hours Help for Job Type and Required Hours. Opens a new window. Work Experience Help for Work Experience. Opens a new window. Education and Training Help for Education and Training. Opens a new window. Skills Required Help for Skills Required. Opens a new window. Specialized Job Requirements Help for Specialized Job Requirements. Opens a new window. Occupation Information for Hotel, Motel, and Resort Desk Clerks Help for Occupation Information for Hotel, Motel, and Resort Desk Clerks. Opens a new window. Other Jobs and Employers Help for Jobs Available , opens a new window. Career Ladder Help for Career Ladder. Opens a new window. Personal Requirements Help for Personal Requirements. Opens a new window. Nature of the Work Help for Nature of the Work. Opens a new window. Work Values and Activities Help for Work Values and Activities. Opens a new window. This job was posted at https://blackmesacasino.com/ on 03/23/2026 5:03:11 PM. Change Job Search Criteria Print Job Order Opens in new window [ Do you have a comment or concern about this job posting? ]