Front Desk Clerk

Position Overview We are seeking a reliable, detail-oriented, and customer-focused Front Desk Clerk to join our team. This role is responsible for delivering excellent guest service while assisting with daily hotel operations, including front desk duties, laundry, and maintaining a clean and organized environment. Key ResponsibilitiesGuest Services Greet guests in a friendly and professional manner Check guests in and out efficiently using hotel systems Handle reservations, cancellations, and room assignments Answer phone calls and respond to guest inquiries Resolve guest concerns or escalate issues when necessary Front Desk Operations Process payments, deposits, and receipts accurately Maintain accurate records of guest information Monitor room availability and coordinate with housekeeping Ensure compliance with hotel policies and procedures Laundry & Housekeeping Support Wash, dry, fold, and organize hotel linens and towels Assist housekeeping team when needed (light cleaning, restocking supplies) Ensure laundry area is clean, organized, and stocked Property Maintenance & Cleanliness Keep lobby and front desk area clean and presentable Perform routine walkthroughs of the property Report maintenance issues promptly Qualifications Previous customer service or hotel experience preferred (not required) Strong communication and interpersonal skills Basic computer skills (reservation systems, POS, etc.) Ability to multitask and work independently Reliable, punctual, and detail-oriented Physical Requirements Ability to stand for extended periods Ability to lift up to 30-40 lbs (laundry, supplies) Comfortable with repetitive tasks such as folding laundry What We're Looking For Positive attitude and strong work ethic Ability to handle busy situations calmly and professionally Willingness to take initiative and help wherever needed Compensation & Benefits Competitive hourly pay Flexible scheduling Opportunity for growth within the hotel

Pay:

From $13.50 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person