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AVI RESORT AND CASINO

Guest Service Agent

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Job Description

Summary:
Provide check-in, check-out, and reservation service to all guests and callers.
Essential Functions and Responsibilities:
Provide check-in, check-out, and reservation service to all guests and callers. Answer all telephones at Front Desk and route calls and/or provide assistance and information to all callers. Process cash and credit card transactions. Promote the hotel/casino and all of its services and facilities. Check Bus Groups in and make keys as needed Provide outstanding customer service in a timely manner to both guests and fellow team members Performs other duties as assigned