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University Manor Inn

Front Desk Agent/Housekeeper

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$33,265 / year median in New York

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Job Description

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. Must know housekeeping and laundry. You are requiring cleaning rooms and do laundry.
JOB DUTIES
:
  • Greet guests and provide them with a warm welcome
  • Check-in and check-out guests efficiently and accurately
  • Answer phone calls and respond to guest inquiries
  • Assist guests with reservations, room changes, and other requests
  • Handle guest complaints and resolve issues promptly and professionally
  • Maintain a clean and organized front desk area
  • Collaborate with other hotel departments to ensure guest satisfaction
  • at least 4 years of housekeeping experience is requiring. As a Housekeeper, you will be responsible for maintaining the cleanliness and organization of our hotel rooms and ensuring that all linens and laundry are properly cleaned and prepared. ```Responsibilities```
  • Clean and sanitize hotel rooms, including bathrooms, bedrooms, and common areas
  • Change bed linens and make beds
  • Vacuum carpets and sweep/mop floors
  • Dust furniture and fixtures
  • Replenish guest supplies such as toiletries, towels, and tissues
  • Empty trash containers and remove waste to designated areas .
Operate laundry equipment to wash, dry, fold all linen.
Skills:
  • Strong knowledge of hotel management systems and phone systems
  • Exceptional phone etiquette and communication skills
  • Ability to provide outstanding guest services and build positive guest relations
  • knowledge of computer, MS office is required.
  • Strong attention to detail and organizational abilities
  • Ability to handle difficult situations with professionalism and composure
Job Type:
Part-time Pay:
$16.00
  • $17.00 per hour Application Question(s): Can you work 11 PM
  • 7 AM Shift ? Can you work 3 PM
  • 11 PM Shift ?
Do you have knowledge of computer?
Experience:
Cleaning:
4 years (Preferred) Customer service: 4 years (Preferred)
Work Location:
In person