• Overview:

• We are seeking a dedicated Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. If you have a passion for hospitality and enjoy interacting with guests, we would love to have you on board.

• Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Handle guest inquiries and provide information about hotel services and amenities
• Manage reservations and ensure accurate guest information
• Assist guests with any issues or complaints to ensure their satisfaction
• Process payments and maintain guest accounts
• Collaborate with other hotel staff to ensure seamless guest experiences

• Skills:

• Experience in the hospitality industry preferred
• Multilingual abilities are a plus
• Excellent phone etiquette and communication skills
• Familiarity with hotel operations, including night audit procedures
• Proficiency in front desk operations, including check-ins, check-outs, and guest services
• Strong guest relations skills to create a welcoming atmosphere Join our team as a Front Desk Agent and be part of creating memorable stays for our guests.

Job Type:

Full-time Pay:

$17.00

• $18.

50 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Experience:

IHG:

1 year (Required) Ability to

Commute:

Buffalo, NY 14226 (Required) Ability to

Relocate:

Buffalo, NY 14226: Relocate before starting work (Required)

Work Location:

In person