Aloft LGA Airport Hotel is a Marriott brand hotel franchise in East Elmhurst, NY.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Operate the phone system, answering and directing calls as necessary
• Maintain a clean and organized front desk area
• Assist with administrative tasks such as filing, data entry, and record keeping

Skills:

• Excellent customer service skills with the ability to handle difficult situations calmly and professionally
• Strong communication skills, both verbal and written
• Proficient in using phone systems and other office equipment
• Attention to detail and ability to multitask effectively
• Basic computer skills, including knowledge of Microsoft Office Suite This position requires a high level of flexibility in schedule, and an availability to pick up Evening (3pm
• 11pm, 11pm
• 7am) and Weekend Shifts (FRI, SAT, SUN).

Understanding of the Lightspeed PMS system is a significant advantage. The Guest Experience Representative will be responsible for providing exceptional customer service to guests while also managing administrative tasks. The main responsibilities include greeting guests, checking them in/out, handling inquiries/complaints, operating the phone system, and assisting with administrative duties. Strong communication skills, attention to detail, and basic computer proficiency are essential for success in this role.

Pay:

$19.00

• $21.

00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person