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Front Desk Associate - Spa / Wellness Center
Job
Connexion spa
Flushing, NY (In Person)
$49,920 Salary, Full-Time
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Job Description
Overview We are a new multi-floor spa and wellness center opening soon in Flushing, NY. We are looking for friendly and responsible Front Desk Associates to join our guest service team. Responsibilities Greet guests in a friendly and professional manner Assist guests with check-in, check-out, admission, and general front desk questions Provide basic information about spa services, facility rules, pricing, and guest procedures Assist with guest registration, waiver forms, wristbands, locker information, and related check-in steps Answer phone calls and assist with basic inquiries when needed Handle guest concerns or requests professionally and report issues to management when necessary Communicate with floor staff, locker room staff, security, and management to ensure smooth daily operations Maintain a clean, organized, and professional front desk area Follow all company policies, guest service standards, and operational procedures Requirements Must be legally authorized to work in the United States Basic English communication skills required Chinese communication skills required Previous experience in front desk, customer service, hospitality, spa, hotel, restaurant, retail, or guest service preferred Friendly, patient, and professional attitude Strong communication skills and good customer service mindset Comfortable using basic computer systems, POS systems, phones, or reservation software Able to explain policies and procedures clearly and politely Strong attention to detail when handling guest information, payments, check-in, and check-out Able to stand for extended periods and work in a fast-paced environment Must be available to work weekends, holidays, and flexible shifts Responsible, reliable, and able to work well with a team