Night Auditor:

At least 2 nights per week , with shift hours from 10:30 PM to 7:30 AM .

Front Desk Agent:

At least 2 days per week, primarily scheduled for the afternoon/evening shift, typically from 3:00 PM to 10:30PM . With the occasional morning shift from: 7:30 to 3:00

PM Responsibilities:

Greet and welcome guests in a friendly and professional manner
Perform the front desk night audit to record financial transactions from the front desk reservation software in the accounting software.
Answer phone calls and provide information to guests or transfer calls to appropriate departments
Assist guests with inquiries, requests, and complaints, providing exceptional customer service
Handle cash and credit card transactions accurately and efficiently
Maintain a clean and organized front desk area
Collaborate with other hotel staff to ensure guest satisfaction

Experience:

Proficiency in using phone systems and other office equipment
Knowledge of hotel management software is a plus
Familiarity with night audit procedures is an advantage

Skills:

Excellent customer service skills with the ability to handle difficult situations calmly and professionally
Strong communication skills, both verbal and written, with proficiency in multiple languages being a plus
Attention to detail and accuracy in handling guest information and reservations
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Knowledge of proper phone etiquette and the ability to handle high call volumes
Strong problem-solving skills and the ability to resolve guest issues promptly and efficiently
A friendly and approachable demeanor with a genuine desire to assist guests

Job Types:

Full-time, Part-time Pay:

From $12.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Vision insurance

Work Location:

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