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Wyndam - Marietta
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on Ohio data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,431 / year median in Ohio
Job Description
Overview Join our dynamic team as a Front Desk Agent, where your energetic and welcoming attitude will set the tone for a positive experience for all visitors and clients. In this vital role, you will serve as the first point of contact, managing front desk operations with efficiency and professionalism. Your technical proficiency, organizational skills, and customer service expertise will ensure smooth daily operations and contribute to a productive office environment. This paid position offers an exciting opportunity to develop your administrative skills while supporting a vibrant team. Responsibilities Greet visitors, clients, and vendors warmly, ensuring a positive first impression Manage multi-line phone systems to handle inquiries promptly and professionally Perform data entry tasks accurately using spreadsheets, Microsoft Office, and other productivity software Maintain organized filing systems and handle clerical duties such as proofreading, word processing, and document management Support office management activities including scheduling appointments, coordinating meetings, and managing office supplies Utilize computer skills to update records, prepare reports, and assist with administrative projects Provide excellent customer support by addressing questions, directing calls, and assisting with client communication Experience Proven office experience with strong clerical skills and familiarity with office management procedures Experience working with multi-line phone systems and practicing professional phone etiquette Demonstrated organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment Strong computer literacy including familiarity and ability to learn hotel front desk sytem for reservations and guest charges Previous personal assistant or front desk experience is advantageous but not mandatory; a proactive attitude and excellent communication skills are essential