Job Overview A Front Desk Agent displays a high degree of organization and attention to guest needs. Their primary responsibility is to ensure the highest level of services possible in an efficient, courteous and professional manner by following standards of aggressive hospitality and adhering to guidelines and procedures. All of this should be done in a friendly and pleasant demeanor and in a prompt, courteous and respectful manner Responsibilities Greet and welcome guests upon arrival with a friendly demeanor. Manage check-in and check-out processes efficiently using hotel management software. Answer phone calls promptly, demonstrating excellent phone etiquette while addressing inquiries or directing calls as necessary. Process payments and manage cash transactions accurately at the front desk. Coordinates in taking, recording, canceling reservations, wake up calls, courtesy call backs, checking guests in and out, with guest service and satisfaction as our #1 priority. Maintain cleanliness of suite shop. Stock all suite shop goods and maintain inventory of supplies. Inform management when low on stock. Ensure that guests' special requests are provided, such as additional towels, pillows, trash bags, etc. Accommodate guest needs and special requests in a pleasant and professional manner. Maintain any reports and checklists given to you by supervisors. Communicate with other hotel departments regarding problems which need attention. Maintain communication logs between shifts. Maintain Lost and Found logs and storage. Wearing proper uniforms at all times, this includes name tag and brand standard uniform. Assume responsibility for keys as logged in/out. Follow hotel's guidelines/policies for keys. Return guest keys to Front Desk at the end of your shift. Assist all guest in a sincere and courteous manner, don't be afraid to go the extra mile. Maintain knowledge of safety, security and emergency procedures. Report safety and security issues to supervisor. Attend/direct mandatory all staff or departmental meeting. Convey pertinent information to staff and other department heads. Communicate in a friendly and professional manner with guests, colleagues and management. Observe practices to ensure guest privacy. Limit access to guest and business records to authorized persons. Eating, drinking and smoking at the workstation(s) is not allowed. Interact with guest for guest stay feedback and maintaining hotel service scores. Be part of the team to maintain high guest service scores. Completing goals and job assignments provided by Supervisor or mandated by Brand. Perform all other duties as requested by Supervisor or Management. Qualifications High School graduate or equivalent certification and/or higher. Must be able to work well and communicate with the general public, management and other employees Must interact easily with general public in a friendly and cheerful manner. Must be able to observe, react quickly and adjust to different guest situations. Come to work well-groomed and looking professional at all times. Must be able to work any of the shifts, from morning to late night. Must be able to prioritize work and keep personal and professional lives separate.

Essential Equipment Skills:

• Fire alarm system, fire extinguisher, gas detector system, utility shut- off.
• Guest telephones, televisions, alarm clock/radio, HVAC systems, door locks.
• Time clocks, phone system, lobby stereo system.
• Commercial washer and dryer, commercial laundry chemical dispenser, commercial microwave, refrigerator, freezer, vacuum cleaner, commercial dishwasher, carts etc.

Environmental Hazards:

Allergic reactions could result from contact with various solvents, cleaners, photocopy toners, latex, and insecticides. Required and provided personal protective equipment includes safety glasses, rubber gloves and facial masks.

Physical Demand:

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee regularly will be required to speak, read, hear, stand, walk, bend, stoop, kneel, crouch, reach overhead, sit, climb, balance, use repetitive motion, use sustained visual and mental concentration and use hands to finger, handle and feel. The employee frequently may push, pull, lift, or carry weights up to 30 pounds. Occasionally the employee may have to lift, carry or push up to 60 pounds.

Note:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the Associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Employment with Ramatika Management LLC is an "at will" relationship. "At will" means that employment is of no specific length. It also means that employees and NextGen Hospitality Inc both retain the discretionary right to terminate employment at any time if either is dissatisfied for any reason. Must adhere to the hotel's policies, procedures manual and associate handbook. Join us as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests while working in a dynamic environment that values hospitality excellence!

Job Types:

Full-time, Part-time Pay:

$13.00 - $15.00 per hour

Benefits:

Employee discount Shift availability: Night Shift (Required) Overnight Shift (Preferred) Ability to

Commute:

Mount Vernon, OH 43050 (Required) Ability to

Relocate:

Mount Vernon, OH 43050: Relocate before starting work (Required)

Work Location:

In person