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RI
Residence Inn by Marriott
Front Desk Agent/Guest Services
Career Insights for Hotel Desk Clerk
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Based on Oklahoma data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,731 / year median in Oklahoma
Job Description
## Job Summary The beautiful Residence Inn by Marriott Tulsa Downtown is seeking a Day Shift 6am-2pm , Front Desk Agent, Monday-Friday, overnights and on-call as needed and holiday availability is required. Previous experience with Fosse is preferred but not required. ## Job Duties & Function
- Welcome guests and assist with check-in/check-out processes
- Manage guest inquiries, requests, and complaints promptly and professionally
- Process reservations, cancellations, and modifications
- Maintain a clean and organized front desk
- Provide information about hotel amenities and dining options
- Answer phone calls and respond to guest inquiries
- Multitask effectively in a fast-paced environment ## Qualifications
- Previous hotel experience preferred, especially Marriott
- Proficiency in using hotel management software systems, especially Fosse
- Excellent customer service, communication skills, and phone etiquette
- Strong attention to detail and problem-solving skills
- Maintains composure while under pressure
Pay:
From $12.00 per hourBenefits:
Employee discount Flexible schedule Free parkingWork Location:
In personBenefits
- Flexible Work Schedules
- Dental Insurance
- Discounts/Reimbursements