Front Desk Agent

Company Overview Join a leading global hospitality organization renowned for its diverse portfolio of hotels and commitment to delivering exceptional guest experiences. With a focus on inclusivity, innovation, and teamwork, we foster a dynamic environment where every team member can thrive and grow their career. Job Overview We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our hotel. In this vital role, you will manage guest check-ins and check-outs, handle inquiries with professionalism, and ensure smooth daily operations at the front desk. Your enthusiasm and organizational skills will help create memorable stays for our guests while supporting efficient office management. Responsibilities Greet guests warmly and provide outstanding customer service during check-in and check-out processes Manage multi-line phone systems to handle reservations, inquiries, and guest requests promptly Maintain accurate records through data entry, filing, and proofreading of guest information and reports Use office management software such as Microsoft Office, Google Workspace, and QuickBooks to support administrative tasks Coordinate calendar management for reservations, meetings, and special requests using effective time management skills Support office operations by handling clerical duties including filing, photocopying, and organizing documents Assist with customer support by addressing guest concerns with professionalism and courtesy Skills Proven experience in front desk or office management roles with strong organizational skills Excellent computer literacy including proficiency in Microsoft Office Suite, Google Workspace, and data entry tools Familiarity with multi-line phone systems and phone etiquette to manage high-volume calls efficiently Bilingual abilities are highly valued to serve diverse guest populations effectively Strong clerical experience including filing, proofreading, and administrative support tasks Knowledge of QuickBooks or bookkeeping is a plus for handling financial transactions Exceptional customer service skills with a friendly demeanor and positive attitude Ability to multitask efficiently while maintaining attention to detail in a fast-paced environment Join us as a Front Desk Agent where your proactive approach and vibrant personality will make every guest feel valued. Be part of a team that celebrates your talents while providing opportunities for growth in the hospitality industry!

Pay:

From $18.00 per hour

Benefits:

Employee discount

Work Location:

In person