Hotel Desk Associate Oregon Coast Hotel seeking a highly motivated individual with customer service experience, preferably hospitality specific, but we are willing to train the right candidate. Responsibilities will include answering a multi line phone, engaging with guests to book reservations and handle concerns. This position reports directly to the manager. Please include a phone number so we can contact you directly via text or call to set up interviews.

Essential Job Functions:

Work the reservation desk and computer program to ensure an optimal level of service and hospitality are provided to hotel guests. Be aware of guest satisfaction scores and standards and work toward increasing departmental and overall guest satisfaction. Resolve minor customer complaints and identify when to escalate concerns to the manager. Financial operations, cash handling and reconciliations in compliance with accounting controls and procedures. Complete some basic inventory and daily task sheets. Review correspondence from guests and respond in a professional manner both verbally and in written format. Full understanding of all office systems including reservation software and basic office programs. Full understanding of housekeeping standards and best practices. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

Job Type:

part time

Job Types:

Full-time, Part-time Pay:

$18.00 per hour

Benefits:

401(k) Employee discount Ability to

Commute:

Lincoln City, OR 97367 (Required)

Work Location:

In person